Shipping policy

Shipping Policy – United States

Last Updated: July 29, 2026

Thank you for shopping with MoonWalkerJewels. This Shipping Policy explains how we process and deliver orders shipped to customers within the United States.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

Shipping Time

After your order has been processed and dispatched, the estimated delivery time within the United States is 6–9 business days.

Accordingly, the estimated total delivery timeframe is approximately 7–12 business days, including order processing.

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.

Shipping Delays

Although we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions;

  • Customs or regulatory inspections;

  • Carrier delays;

  • Public holidays;

  • High shipping volumes;

  • Force majeure events.

MoonWalkerJewels shall not be liable for delivery delays caused by circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are solely responsible for providing accurate and complete shipping information at checkout.

MoonWalkerJewels shall not be responsible for delays, additional shipping charges, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us promptly at:

Email: oreste.goria@icloud.com

We will work with the shipping carrier to investigate the issue and, where appropriate, provide a suitable resolution in accordance with applicable law and our store policies.

Customs and Import Duties

Orders shipped within the United States are generally not subject to customs duties or import taxes.

Should any governmental fees become applicable under exceptional circumstances, such charges shall be the responsibility of the customer unless otherwise required by applicable law.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact us:

MoonWalkerJewels

Email: oreste.goria@icloud.com

We will make reasonable efforts to respond to all shipping-related inquiries as promptly as possible.