Return & Refund Policy

Last updated: July 29, 2026

At MoonWalkerJewels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms set forth in this Return & Refund Policy.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received;

• Include all original tags, accessories, and packaging;

• Be accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse any return that does not comply with these conditions.

How to Request a Return

To initiate a return, please contact us at:

Email: oreste.goria@icloud.com

Return requests must be approved before any item is shipped back. Once your request has been accepted, we will provide return instructions and, where applicable, a return shipping label.

Return Address:

[INSERT RETURN ADDRESS]

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged, or incorrect, you must contact us as soon as reasonably possible after delivery by emailing oreste.goria@icloud.com. We will evaluate the issue and, where appropriate, offer a replacement, refund, or other suitable remedy in accordance with applicable consumer protection laws.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for return:

• Perishable goods;

• Custom-made or personalized products;

• Personal care and hygiene products;

• Hazardous materials, flammable liquids, or gases;

• Gift cards;

• Final sale or clearance items, unless defective or prohibited by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, you should first return the original product in accordance with this policy. Once your return has been approved, you may place a new order separately.

European Union – Right of Withdrawal

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason, as required by applicable consumer protection laws.

To qualify, the returned item must be unused, in its original condition, with all original packaging and tags, and accompanied by proof of purchase.

Nothing in this policy limits or excludes any mandatory statutory rights granted to consumers under applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days after approval.

Depending on your payment provider, bank, or credit card issuer, additional processing time may be required before the refunded amount appears in your account.

If you have not received your refund within 30 business days after receiving confirmation that it has been approved, please contact us at oreste.goria@icloud.com.

International Customers

This Return & Refund Policy applies to customers worldwide. However, certain consumer rights may vary depending on your country or jurisdiction. Where mandatory local consumer protection laws provide greater rights than those described in this policy, such mandatory legal rights shall prevail.